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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.

Betsy Ha

Betsy Chang Ha has over thirty years of public and private sector experience in the healthcare quality and managed care arena. She is currently the Director of Clinical Strategic Projects responsible for implementing advanced primary care model in the IPAs leveraging a virtual integrated care team support and Pioneer ACO pilot.
How Lean Thinking And Switch Change Management Benefits Small Healthcare Practices -

How Lean Thinking and Switch Change Management Benefits Small Healthcare Practices

Many successful Advanced Primary Care models have been implemented in community clinics or staff models where extended health care professionals, including nurses, health coaches or social workers, are part of the existing interdisciplinary team. The Advanced Primary Care model could provide added value to independent physicians practices by improving patient-experience…

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