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Lean Six Sigma Q&A - GoLeanSixSigma.com

How do you explain why workers will revert back to the old way, even when the new process is more efficient for them and better for the customer?

Primarily it could be simply from habits. Habits are very powerful, and can effect new process assimilation significantly, especially if process workers had been doing the old process for a very long time. New processes and building new habits take energy and time to build. You’ve heard the saying, “Habits are Hard to Break.” If…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

What guidance would you give leadership when you tie performance to having all the “green” on the board?

I would ask the leadership team some provocative questions like: Is this a sign that people don’t want to expose problems? How does leadership typically react when there is a red or yellow dot on the board? How might leader behavior be contributing to the fact that everything is “green”? What can leadership do to…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

How can we differentiate between a “problem that might not need to go through all the processes” and a “problem that needs all these processes”?

A few criteria/questions that can help with this. Is it perceived that the process design and flow itself is part of the issue? Is there a problem with lead time or quality of the output? Is the solution or root cause unknown? These are 3 questions to help get you started. For a more extensive…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

If a countermeasure is a temporary solution, what is considered a permanent solution?

The idea behind using the term countermeasures is that it’s a temporary fix to address the root causes at hand. Typically, people view solutions as something permanent, with the expectation that it doesn’t need to be revisited unless of course something is wrong. Thinking about solutions in the form of countermeasures is more experimental in…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

Can you improve a process for BOTH an internal and external customer in one DMAIC exercise?

I think what you’re getting at is determining who the customer is of the process being analyzed and improved. If you’re trying to decrease the lead time to processing a mortgage application, then you’ve got an external customer. If you’re trying to decrease the time to hire, then you’ve got an internal customer. Once you…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

How do you get data after the process analysis?

If you need more data in the Analyze Phase you would use the same techniques that you used in the Measure Phase. To get more depth on data collection you can access the free Yellow Belt Training (https://goleansixsigma.com/free-lean-six-sigma-training/) or watch the Webinar, “How to Successfully Collect Process Data for Your Lean Six Sigma Project” (Link:…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

What is baseline data in reference to the Measure Phase?

Good question. There is a great webinar that you might want to check out that goes into more depth on data collection; “How to Successfully Collect Process Data for Your Lean Six Sigma Project (Link: https://goleansixsigma.com/webinar-successfully-collect-process-data-lean-six-sigma-project/),”Your baseline is basically the most recent data reflecting the state of your main metric. So if you were going…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

If we have bunch of data, how can you find baseline data, and are there tools to find baseline data?

Good question. There is a great webinar that you might want to check out that goes into more depth on data collection; “How to Successfully Collect Process Data for Your Lean Six Sigma Project” (Link: https://goleansixsigma.com/webinar-successfully-collect-process-data-lean-six-sigma-project/). Your baseline is basically the most recent data reflecting the state of your main metric. So if you were…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

What is the best way to explain Lean Six Sigma and process improvement to stakeholders and sponsors who are completely unfamiliar?

You can give them a link to this 1-hour videos for leaders, “How Leaders Can Successfully Support Lean Six Sigma Projects (Link: https://goleansixsigma.com/webinar-leaders-successfully-support-lean-six-sigma-projects/) or you can give them a link to the free 1-hour White Belt Training (https://goleansixsigma.com/lean-six-sigma-white-belt-training/). There is also the introductory 1-hour webinar, “Introduction to Lean Six Sigma” (https://goleansixsigma.com/webinar-introduction-lean-six-sigma/). Those are three great…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

How would you simplify Lean Six Sigma when trying to address the commitment of stakeholders who have little to no working knowledge of process improvement?

You can give them a link to this 1-hour videos for leaders, “How Leaders Can Successfully Support Lean Six Sigma Projects (Link: https://goleansixsigma.com/webinar-leaders-successfully-support-lean-six-sigma-projects/) or you can give them a link to the free 1-hour White Belt Training (https://goleansixsigma.com/lean-six-sigma-white-belt-training/). There is also the introductory 1-hour webinar, “Introduction to Lean Six Sigma” (https://goleansixsigma.com/webinar-introduction-lean-six-sigma/). Those are three great…
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