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Case Study: How Paymentshield, Leading Insurance Company, Uses Lean Six Sigma To Improve Efficiency By 69% - GoLenSixSigma.com

Case Study: How Paymentshield, Leading Insurance Company, Uses Lean Six Sigma to Improve Efficiency by 69%

Paymentshield is one of the UK’s leading distributors and administrators of insurance. But after 20 years of success, the leadership team saw an opportunity to improve their already stellar customer service. They challenged the Operational Excellence Coordinator, Diane Leatherbarrow, to make a 10% improvement for their Customer Services department. The…

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